FAIRMONT MARA SAFARI CLUB EMPLOYEE WINS GLOBAL AWARD
Fairmont Mara Safari Club, Supervisor of Food & Beverage Services, John King’ori recently was awarded ‘Fairmont Star Employee of the Year’.
John who has worked in the Masai Mara for over ten years, beat over 26,000 colleagues, from 59 distinctive Hotels & Resorts worldwide.
This annual award, for which John was presented with a cheque for US$ 4,000 or a fully paid trip to any of the Fairmont Hotels & Resorts worldwide, was rated on guests and colleagues overall score on a number of factors and criteria including customer service, professionalism, friendliness and going beyond the call of duty.
“We are extremely proud that one of our colleagues has been chosen as the Fairmont Star Employee of the Year,” said Munene Ngotho, General Manager, Fairmont Mara Safari Club.
“This honour demonstrates that we attract and retain the best people and that we have individuals who truly understand the value of engaging service and naturally provide it for all our guests.”
John who trained at Utalii College, commenced work, cleaning glasses in the bar and rose rapidly through the ranks to Head Waiter.
The recent award has earned him yet another promotion to Supervisor of Food & Beverage Services, Fairmont Mara Safari Club.
“It is truly a great honor for me to receive this award from my Fairmont brand worldwide,” commented John King’ori, Supervisor of Food & Beverage Services, Fairmont Mara Safari Club.
“The award is not just for me but for all my colleagues at Fairmont Mara Safari Club. Our success is due to the fact that we work together to give all our guests the most memorable experience while at Fairmont Mara Safari Club. It is also an honour for my country, as it shows the world that Kenya has the quality and capacity to deliver great service. ”
Recently, Travel + Leisure magazine released its annual World’s Best Hotels list and Fairmont Mara Safari Club was voted number 3 Best Hotel in the World and number 1 Best Resort or Lodge in Africa and the Middle East.
For more information about the Fairmont Mara Safari Club